Contact Us

Billing Quest​ions:  

Call 916-875-5555, email Customer Service, or complete a Customer Service Online Form, for issues such as:   

  • Billing questions, billing address changes, or billing history. 
  • Sacramento County Rate Assistance Program, visit the Rate Assistance webpage. 
  • Questions regarding rates or our Disability Exemption Program, etc.

​County of Sacramento Consolidated Utilities Billing Service (CUBS)
9700 Goethe Road, Suite C, Sacramento, CA 95827
Phone: 916-875-5555, TDD: 916-875-7105, Toll-free: 800-932-8990
Hours:  Monday - Friday, 8:00 am to 4:30 pm

Service Questions:

Call 916-875-5555, email Customer Service, or complete a Customer Service Online Form, for issues such as:    

  • Request a service calendar, Address Specific Calendar Form.
  • Request a cart delivery, replacement, repair, exchange, Cart Replacement Webpage.
  • Request an additional pick-up on non-regular day service, overflow pick-up on regular day service, or report a missed service, etc. 
  • Schedule an appointment for Bulky Waste Pickup, complete the online form (one annual pickup is free, additional scheduled pickups are charged.  Please note, you may request additional curbside garbage collection cans but additional charges apply,

General Question​s:

Call 916-875-6789 or email for issues such as:   

  • Request a printed copy of the Backyard Composting Guide
  • Request a speaker or presentation on waste diversion efforts

County of Sacramento Department of Waste Management & Recycling
9850 Goethe Road,  Sacramento, CA 95827
(916) 875-6789 

Report Scavenging​:

Call the​ Sacramento County Information hotline at 916-875-5656 or TDD 916-875-7105 to report scavenging.  Removing recyclables from a curbside cart is considered scavenging and is a crime pursuant to Section 6.20.160 of the Sacramento County Code.